WhatsApp Bridge
Use your personal WhatsApp as a native conversation channel inside your CRM — no Business API, keep your SMS sender, no friction.
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What it does
Your number, your conversations
Keep the WhatsApp account your customers already message. Every chat lands in your CRM inbox automatically, so nothing slips through and nothing ends up in someone else's phone.
Trigger automations from real chats
Plug incoming WhatsApp messages straight into your CRM workflows. Hot leads get nurtured, replies get logged, follow-ups fire — and you stay in the conversation the whole time.
Pause syncing without disconnecting
Going on holiday or mid a sensitive deal? Flip the relay off in one click, back on when you're ready. Your session stays live and your history's all there when you return.
Full audit trail
Every relayed message is logged with timestamps, direction, and delivery status. When something looks off, you can see exactly what was sent, when, and why — not guess at it.
Get started in minutes
Install in your CRM
Authorise WA Bridge in your GHL sub-account in two clicks.
Scan the QR
Link your WhatsApp the same way you'd open WhatsApp Web.
Pick your sync mode
New contacts only, or backfill existing ones — and you're live.
Why WA Bridge
WA Bridge makes the WhatsApp account you already use a proper CRM channel. No overriding your SMS provider, no paperwork, no template restrictions from the official Business API.
Most teams end up choosing between two bad options: pay for the WhatsApp Business API and lose the personal touch, or keep replying from their phone and lose every conversation to a black box. WA Bridge is the third option — use the number your customers already know, with your CRM behind it.
- No new number — customers message the same number they always have
- No template approvals — send whatever you'd actually send
- No API setup — QR scan and you're in
- Every message can fire a CRM trigger, tag a contact, or start a sequence
- Adds WhatsApp as an extra conversation provider — your SMS sender stays exactly as it is
If your customers live in WhatsApp, your CRM should too.
Everything in the box
QR-scan setup
Pair WhatsApp the same way you'd open WhatsApp Web. No API keys, no Meta business verification.
Native GHL conversation provider
Installs into GoHighLevel as a first-class channel — messages land in the standard inbox alongside SMS and email.
Two-way message relay
Inbound and outbound messages sync in real time, so replies sent from GHL appear on your phone and vice versa.
Media + voice note support
Images, documents, and voice notes pass through both directions and attach to the GHL contact.
Workflow triggers
Every inbound message can fire a GHL workflow — tag contacts, start sequences, or route to a team member.
Sync mode selector
Choose new-contacts-only or backfill existing chats at install, then switch later without re-pairing.
Pause toggle
One-click relay off/on. Your session stays paired and history persists while syncing is paused.
Delivery + activity log
Per-message log with timestamps, direction, and delivery status — including any failed relays.
Encrypted session storage
Pairing credentials are encrypted at rest and scoped to your sub-account. Disconnect any time to revoke.
Common questions
No. WA Bridge works with the personal or business WhatsApp already on your phone.
No. They see your normal WhatsApp number and chat with you exactly as before. The CRM mirrors the conversation in the background.
WA Bridge installs directly into GoHighLevel as a conversation provider, so messages appear in the native GHL inbox and trigger your existing workflows.
Your activity log shows any failed relays so nothing is silently dropped. Reconnect with a new QR scan and you're back in sync.
Yes. During setup you choose "import existing contacts" to backfill, or new contacts only if you want a clean start.
WA Bridge connects the same way WhatsApp Web does — it's the same mechanism you already use. Your session data stays on your account.
Yes. The relay toggle pauses syncing instantly. Your session, settings, and activity log are all still there when you flip it back on.